Service Advisor
Why You Should Join us at Huntsville Honda!
We offer
competitive compensation, a great benefits package including Health
& Dental Benefits with Life Insurance and LTD coverage,
and a Group Pension Plan with matching employer contribution as well
as a number of employee team appreciation events, great work-perks
and discounts.
If you're
enthusiastic, motivated, and passionate about customer service and the
automotive business, we would like to hear from you.
Huntsville
Honda is looking for a team oriented, hardworking Service Advisor to join their dynamic
team!
We are part of the Performance Auto Group, a leading automotive group, and we
are committed to integrity, believe in employee empowerment, are passionate
about innovating, and care about a great guest experience and giving back.
About Us:
Performance
Auto Group is a leading automotive group whose purpose is to be the preferred
automotive group by fostering fair and respectful relationships that positively
impact our team, customers, partners, and communities. Our core values as an organization
are the principles we were built on, that guide us today:
●
Great
Experience: Every customer is entitled to a great experience
●
Integrity: We
are honest and transparent in our actions
●
Diversity: We
are stronger through the inclusion of people, brands and ideas
●
Innovation: We
passionately embrace opportunities for new and continuous improvements
●
Empowerment: We
encourage and support our people in taking initiative
●
Giving
Back: We positively impact the communities in which we live, work and
raise families
Here’s what you’ll deliver:
● Greet customers promptly on the phone or in the
dealership.
● Identify, recommend and document service maintenance and
repairs for customers.
● Provide repair recommendations and write up repair
orders.
● Provide accurate cost estimates, explaining the nature
of the repairs needed.
● Manage customers’ expectations throughout the day and
provide regular status updates.
● Schedule service appointments.
● Prepare accurate invoices and re-delivery.
●
Verify
warranty coverage for repairs including base, powertrain and extended
warranties. Ensure all necessary documentation for warranty submission is with
the repair order.
●
Arrange
customer transportation via shuttle as needed.
● Maintain current required manufacturer training.
●
Provide
an extraordinary experience for all customers while working in a fast-paced
environment with multiple deadlines.
●
Perform
other service-related duties as required by management.
●
You
are organized and detail-oriented and enjoy a fast-paced atmosphere and have
the ability to work retail hours including Saturdays as scheduled.
●
You
have a current G driver’s license with a clean driver’s abstract.
●
You
are fluent with computer systems. Experience with PBS or similar automotive
system is an asset.
●
The
ability to drive manual and automatic transmission vehicles is helpful.
●
Professional,
friendly and customer-oriented with high emphasis on good CSI and selling
capabilities
●
Ability
to multi-task and work under pressure.
●
Proven
customer service skills are prerequisites to promote the department and help
drive the retention, business development and customer service programs.
●
Related
automotive dealership experience is preferred, but not mandatory.
●
If
you have initiative and currently deal with the public in a sales capacity,
this may be your opportunity to join a great team and start a long-term career.
What’s in it for you?
●
Excellent management support and guidance
●
Opportunities through our Internal career
mobility program
●
Retirement Savings Plan
●
Access to health and dental insurance
●
Disability and life insurance for the
unexpected
●
Free and engaging employee events
●
Did we mention we love giving back to our
communities?
Performance Auto Group is a leading automotive
company in Southern Ontario with over 2000 employees, 23 brands and 45
locations in Huntsville, Brampton, Brantford, Bolton, Grimsby, Mississauga,
Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also
includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
Please apply
through Indeed or email es.muskoka@performance.ca. We thank all applicants;
however only those contacted for an interview will be considered. We are an
equal opportunity employer and welcome applications from people with special
needs. Accommodations will be provided throughout the selection process as
requested. For any inquiries please email us.
