BDC Representative
Why You Should Join us at Performance Auto Group, Muskoka Region!
We offer competitive compensation, a great benefits package including Health & Dental Benefits with Life Insurance and LTD coverage, and a Group Pension Plan with matching employer contribution as well as a number of employee team appreciation events, great work-perks and discounts.
If you're enthusiastic, motivated, and passionate about customer service and the automotive business, we would like to hear from you.
We are looking for a team oriented, hardworking BDC Representative in our Business Development Centre to join our dynamic team! This position is offered on a part-time basis, with the incumbent working every morning Monday to Friday with the possibility of additional hours as required.
About Us:
Performance Auto Group is a leading automotive group whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on, that guide us today:
Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families
Here’s what you’ll deliver:
Schedule, log and confirm appointments with customers for our dealerships – Huntsville Honda, Hyundai of Muskoka and Huntsville Dodge
Communicate effectively by telephone and email with customers (both inbound and outbound communication)
Answer inbound calls and respond to all customer inquiries promptly and effectively follow up with customers of Muskoka region dealerships
Update the CRM system with information regarding all verbal communication with customers
Learn pertinent dealership processes
Communicate relevant issues with the Service Managers
Perform outbound campaigns and comply with customer handling and marketing functions
Study products and services to continually enhance ability to assist customers
Follow the policies and procedures of the BDC (Business Development Centre)
Other duties as required by management
You champion success with these accomplishments:
Excellent communication, interpersonal and time management skills
Customer service skills, including diplomacy and friendliness
Ability to adapt to a changing environment and meet deadlines
Strong computer skills and a focus on customer service
High School Diploma or equivalent
Must have the ability to multi-task and work under pressure
Must be willing to be flexible with the work schedule
Experience with PBS or CDK software is helpful
Ideally, 1-2 years’ experience in the automotive service industry
What’s in it for you?
Excellent management support and guidance
Opportunities through our Internal career mobility program
Health benefits, disability and life insurance as well as RSP plan for employees who work 20+ hours per week on a regular schedule
Free and engaging employee events
Did we mention we love giving back to our communities?
Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Huntsville, Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Please apply through Indeed or by emailing ES.muskoka@performance.ca.
Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.
